TERMS & CONDITIONS
General Information
These Terms and Conditions govern the use of Native Home’s website and all transactions between you (the customer) and us. By accessing our website, submitting an order, or purchasing products, you accept and agree to abide by these terms.
Product Information
We specialize in custom live edge and epoxy tables, offering a wide range of unique designs crafted from natural materials. Due to the custom nature of our products: Customization: Each piece of custom furniture is made to order. Customization requests, such as size, color, epoxy design, and wood type, will be discussed and confirmed with you before production begins. Natural Variations: Live edge wood is a natural material, and as such, each piece will have unique characteristics such as color variations, grain patterns, and imperfections. These natural variations are not considered defects but are part of the beauty of the wood. Epoxy Resin: Our epoxy tables feature hand-poured resin designs. Slight variations in color, texture, and finish may occur, adding to the one-of-a-kind nature of your table.
Orders & Payment
Placing an Order: When you place an order with us, you will receive an order confirmation email detailing the specifications of your custom furniture. This confirmation serves as an acknowledgment that we have received your order, but not that it has been accepted or processed. Pricing: All prices listed on our website are in US Dollars. We reserve the right to update pricing at any time. The final price will be confirmed during the order process, taking into account any customization. Payment Terms: Full payment is required at the time of purchase unless otherwise agreed upon. We accept payments via [List Accepted Payment Methods] VISA, Mastercard, PayPal, Klarna & Affirm. Deposits: For custom orders, a deposit may be required before production begins. The deposit amount will be specified at the time of order.
Production & Lead Times
Production Time: Due to the handcrafted nature of our products, production time can vary. Standard lead time is typically 3 to 4 weeks, but may be longer during peak seasons or for complex customizations. Delays: While we strive to deliver your custom furniture within the estimated timeline, delays can sometimes occur due to factors beyond our control (e.g., material availability, shipping issues). If there is an expected delay in your order, we will notify you as soon as possible.
Warranty
Warranty Coverage: Our furniture and houseware items come with a limited warranty covering manufacturing defects in materials or craftsmanship for a period of 1 year from the date of purchase. This warranty does not cover damage caused by improper use, care, or neglect. Care Instructions: To maintain the integrity of your custom furniture, please follow our care and maintenance guidelines, which will be provided with your order.
Limitation of Liability
While we take every care in crafting our products, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. By placing an order, you acknowledge that our products are handmade, and natural variations in materials (such as wood and epoxy) are to be expected.
Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms periodically for any updates.
PRIVACY POLICY
Privacy & Security
We care about your privacy— just as much as we care about creating beautiful & unique furniture. Here’s how we keep your info safe and sound while you shop with us. What We Collect (and Why) When you place an order or reach out, we collect a few details like your name, address, email, and payment info. This helps us: Get your custom pieces and orders to the right place Keep you in the loop about your order Answer any questions or requests We also collect some basic browsing info (like your IP address or how you found us) through cookies to make your experience better. Don’t worry—it’s all pretty standard stuff. Keeping Your Info Safe Your personal details are protected with secure technology like SSL (that’s the little lock icon in your browser). We also use trusted payment providers like Stripe or PayPal—so your payment info stays private. We never store your full payment data on our site. We Don’t Share or Sell Your Info We only share your info with the services that help us run this shop—like shipping companies or payment processors. We never sell your data or pass it along to random marketers. That’s just not our style. Your Choices Want to know what info we’ve got? Want it updated or deleted? No problem—just reach out. And if you ever get an email from us you didn’t ask for, you can unsubscribe anytime. A Quick Note on Cookies Cookies help our site run smoothly and let us know what’s working (or not). You can manage your cookie settings through your browser if you prefer. Have Questions? We’re always happy to help. Just shoot us a message: contact@thenativehome.com